We offer a wide range of decorative products and accessories.  Only a few selected items are on our website.
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info@vegmoaccessories.co.za

Returns & Refund Policy

HomeReturns & Refund Policy

Thank you for purchasing from Vegmo Accessories website. Should you not be entirely happy with your purchase, please follow our easy steps below:

 

RETURNS 

 

Our policy is valid for 7 days once you have taken delivery of your order, and returns can only take place up to the 18th of December. If 7 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange. 

 

To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging. It must be in re-sellable condition. 

 

There are certain situations where only partial refunds are granted: (if applicable) 

 

Items with obvious signs of use 

Products that have been opened and the original packaging damaged or destroyed.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 7 days after delivery 

To initiate a return or exchange, please email us at info@vegmoaccessories.co.za stating your invoice number, the item you would like to return and the reason for your return.

 

REFUNDS

 

Once your return is received our team of professionals will inspect it, and we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund – whether it has been rejected or approved. 

 

Once approved, your refund will be processed to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

LATE OR MISSING REFUNDS 

 

If you haven’t received a refund yet, first check your bank account again. 

 

Then contact your credit card company, it may take some time before your refund is officially posted. 

 

Next contact your bank. There is often some processing time before a refund is posted. 

 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vegmoaccessories.co.za

 

EXCHANGES 

 

We only replace items if they are defective or damaged. 

 

If you need to exchange it for the same item, send us an email at info@vegmoaccessories.co.za, ​ and send your item to: 20 Anthurium Place, Springfield Park , DURBAN, 4001

 

SHIPPING 

 

To return your product, you should mail your product to: 20 Anthurium Place, Springfield Park, DURBAN, 4001. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

 

We don’t guarantee that we will receive your returned item. We are not held accountable for lost items or damage sustained during shipping.

 

If anything is unclear or you have more questions feel free to contact our customer support team.